Terms of Service

These Terms of Service ("Terms") govern your firm's access to and use of Intaketive (the "Service"). By creating an account or using the Service, you agree to these Terms on behalf of your firm.

1. The Service

Intaketive provides an AI intake agent, a lead and case dashboard, and related tools for immigration consulting firms. We may improve, change, or add features over time. Intaketive is a software tool. It does not provide legal advice and is not a substitute for the professional judgment of a licensed immigration consultant or lawyer.

2. Accounts & teams

You are responsible for the accuracy of your account information, for keeping login credentials secure, and for activity under your firm's accounts. Team members can be added or removed within your firm's seat limit. You are responsible for ensuring your team members' use complies with these Terms.

3. Acceptable use

You agree not to misuse the Service. In particular, you will not:

• use the Service for anything unlawful or to violate the rights of others;
• attempt to access data belonging to another firm;
• probe, disrupt, or reverse-engineer the Service except as permitted by law;
• use the Service to send spam or to collect information without a lawful basis.

4. Client data & your obligations

Data captured through your widget belongs to your firm and its clients. You are the party that interacts with your clients, and you are responsible for having the appropriate notices and consents in place for the information you collect. We process that data on your behalf as described in our Privacy Policy.

5. Trials & fees

Paid plans and any free trial (such as a 30-day trial) are described at the time you sign up. Unless stated otherwise, fees are billed in advance and are non-refundable except where required by law. We'll give reasonable notice of any change to pricing that affects your plan.

6. Intellectual property

Intaketive and its software, design, and content are owned by us. These Terms don't transfer any ownership of the Service to you. You retain all rights to your firm's and clients' data.

7. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim warranties not expressly stated here. Intaketive assists with intake but does not guarantee any particular immigration outcome, eligibility determination, or lead result.

8. Limitation of liability

To the fullest extent permitted by law, Intaketive will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the twelve months before the claim.

9. Termination

You may stop using and cancel the Service at any time. We may suspend or terminate access if these Terms are breached or if required to protect the Service or other users. You can export your data before cancellation.

10. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules.

11. Changes & contact

We may update these Terms as the Service evolves; material changes will be reflected by updating the date above. Questions? Reach us at [email protected].